At Chelsea Market, customer satisfaction is important to us. We take pride in the quality of our products and aim to ensure every order meets your expectations.

Eligibility for Refunds Refunds may be requested within 7 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging. Products that have been opened or used are not eligible for a refund unless they are defective or damaged upon delivery.

Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos or additional information to assess the issue. Once approved, we will offer a replacement or full refund at no additional cost.

Non-Refundable Items The following items are not eligible for refunds:

Opened or used products (unless defective) Items returned without prior approval Products damaged due to misuse or improper handling

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and issued to the original payment method.

Shipping Costs Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item). Customers are responsible for return shipping costs unless otherwise stated.

How to Request a Refund To initiate a refund, please contact our support team with your order number and details of the issue. Our team will guide you through the next steps.